VDS Telephony & Beyond: All About Business Phone Systems
The reason, why you landed on this page, is very clear, you have finally realized the importance of having a professional business phone system for your operations and customer service despite the growth and proliferation of alternative communication channels such as chat, email, and video conferencing. The fact is that telephone or phone business system still plays a major role both in sales and support. As a business owner or manager, you have the responsibility to choose the right business phone system that can address all the communication needs of your organization or company to ensure that all operations are running smoothly, and to be able to address real problems real-time for positive customer experience.
Unlike in the past where there are limited options, business phone systems don’t require a significant amount of capital because there are a wide array of options available right now. In order for you to choose the right business phone system for your company, you need to have a basic understanding of the variety of options available for you. The different business phone system options are PBX, IP PBX, and Virtual VoIP systems. Business phone systems have different subdivisions including onsite solutions, cloud-based VoIP solutions, app-based, and browser-based virtual systems. PBX telephone business system has been used for many years, which operates via phone lines and communications happen through traditional phones, and telephones are maintained and kept in business’ offices. IP PBX business phone systems are also known as voice over Internet Protocol or VoIP phone systems, which utilize Internet connection rather than traditional phone lines. The communications’ server is either accessed remotely via a service provider or hosted onsite. A virtual VoIP software works without using a hardware because phone calls happen through a browser, or an app, right on the computer.
Do you have an existing phone system or you’re starting from scratch? Are you looking for a better business phone system because your existing setup cannot meet the demands of your business anymore? It is best to select a business phone system that can offer the smoothest transition to minimize effects on your operation and management, so if you are still staring out, you can go for virtual business phone software, but if you already have landlines and hard phones available, switching to virtual is not a practical and smart choice. If you are receiving large volume of calls every day, you can find favor using analog connection though it may take time to implement, if you select a fully virtual system, the issue will lie on reliability. It is crucial to select the right business phone system by considering the ongoing and upfront costs. What are the different calling features you’ll need for your business? Are you needing a business phone system that can show call metrics such as call volume, average hold time, and customer satisfaction ratings, and how will these impact your customer service and business operations? Learn more about business phone systems that you can choose from, and use this guide to help you grow and make your business successful.