Businesses with high call volumes need to keep up with scheduling a mobile workforce, matching parts and labor costs to the right invoices, dispatching work orders, and several other functions daily. This can get complicated, especially during peak service times. A large heating and cooling company that offers sales, installations, and repairs for systems will get more calls for services before summer and winter. The heavy work load is welcomed. The potential for an increase in errors, confusion, and backlog is not.
The ability to streamline processes in real-time will eliminate confusion, problems with scheduling the mobile workforce, and many back-office errors. A field service software platform that includes multiple software applications can simplify processes and increase productivity. Applications can be on-site or in the cloud, whichever suits the preferences of the business. Revenues will increase, and the business will be in a position to be more competitive.
The platform features management of work orders, contracts and subcontractors, projects and job costing, and quoting systems. Virtually seamless integration with current systems provides a fast and smooth transition. Accounting, inventory, customer relationship management (CRM), and invoicing systems do not have to be altered. Systems and software applications operate together to save businesses time and money. It works in real-time on all major devices for instant changes and in the field information entry.
A Free Demonstration
Owners can see how the platform works before making any decisions. A demonstration is offered and can be scheduled online. It is an opportunity to compare the platform against currently used management tools. There is freedom to pick and choose the applications that suit the needs of the business. Packaged solutions are also offered to ensure a high return on the investment.
The company, fieldpoint, has been in business for twenty-five years and serves a variety of industries. Examples include facilities management, security, fire and safety, oil and gas, and heating/cooling. How efficiently field services are managed effects customer satisfaction, accuracy in invoicing customers, and the best use of technician and professional skills and talents. Spending less time on mundane tasks allows more time and effort to be spent on growing the business.